Frequently Asked Questions

Shopping Questions

How do I place an order?

Browse our collection, select your favourite items, choose your size, and add them to your basket. Once you’re ready, proceed to checkout and complete your purchase securely.

What payment methods do you accept?

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Elo
  • JCB
  • Hipercard
  • Digital wallets, including Apple Pay and Google Pay

The payment methods available to you may vary depending on your location and the options displayed at checkout.

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Shipping Questions

How long does shipping take?

Orders are generally processed within 0–2 business days.

Once processed, orders typically arrive within 5–10 business days.

Please note that delivery times are estimates and may vary depending on the destination, carrier, customs procedures, weather, or other circumstances outside our control.

What are your shipping costs?

We offer FREE shipping on ALL US and UK orders.

Returns and Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and returned with original tags and packaging. Check our return and refund policy for more information.

How do I return an item?

Email us at contact@kravoe.com with your order number. We will provide return instructions and assist you through the process.

When will I receive my refund?

Once we receive and inspect your return, we process refunds within 7 business days back to your original payment method.

Other Questions

Can I cancel my order?

Yes, you can cancel your order before it has been shipped. Once your order has been dispatched, cancellations are no longer possible, but you may still return the item after delivery.

How can I contact customer support?

The customer service replies within 48 hours during working days.

Phone: +14078157596
Email: contact@kravoe.com